Refund Policy

14 Days Satisfaction Guarantee

We want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, you may return the item(s) within 14 days of receiving your order for a replacement.

 

Eligibility for Refund

To be eligible for a refund, items must be in their original condition, unworn, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria.

 

Initiate a Return

To initiate a return, please contact our customer support team at support@shelbythebully.lk within 14 days of receiving your order.Include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with instructions on how to return the item(s).

 

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.

 

Refund Processing

Refunds will be processed within 7 working days of receiving the returned item(s). Refunds will be issued to the original method of payment.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, including any shipping fees.

 

Size or Color Exchanges

If you need to exchange an item for a different size or color, please contact our customer support team at support@shelbythebully.lk. We will guide you through the exchange process. Customers are responsible for return shipping costs for size or color exchanges.

 

Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our refund policy, please contact us at info@shelbythebully.com.